4 Reasons RIM’s Decision to Rebrand as BlackBerry is the Right One

-

Today I’ve been following RIM’s Blackberry 10 announcements and one of the first things they announced was that they were rebranding the company from RIM to BlackBerry.

Renaming any company is a big undertaking but rebranding one that is the scale of RIM is a massive job. Not only are there marketing materials to worry about but there is everything from references to the company name in documentation and code, links, legal documents, partner agreements and materials, packaging, and even in the case of RIM, their stock listing which will change from RIMM to BBRY on the Nasdaq. That’s a big investment in time, money and resources.

Is renaming the company worth it?

According to me – it absolutely is. Here’s why

1/ BlackBerry already is the brand – The device you are holding in your hand says “Blackberry.” Most of the folks I know (outside of Waterloo anyway) already refer to the company as Blackberry. The product names – from the devices, to BlackBerry Messenger, the BlackBerry Server, the BlackBerry operating system are all under the same BlackBerry brand. Not everyone knows RIM but everyone already knows BlackBerry.

2/ RIM as an additional brand is confusing - I’ve worked with companies that are worried that not having a parent brand that is different from the product brand will be somehow limiting. The thinking goes that if they want to launch a new product, they will be able to have a new name for that product under the company name and this will avoid confusion. However there is a cost of maintaining different brands, not just from a legal point of view but from a cognitive point of view in the mind of the customer. In RIM’s case for example BlackBerry already means the device, the operating system, the app store and the instant messaging app. So what’s a RIM again? RIM (sorry, BlackBerry) already has a single brand that covers multiple product lines and customers aren’t confused by that. The only confusing thing was the RIM umbrella. Changing the overall name to BlackBerry removes that confusion.

3/ It helps to signal a change in direction for the company – Much like when Steve Jobs announced that Apple was dropping “Computer” from the company name as a signal of their shift away from traditional computers toward tablets and phones, changing the name now helps to reinforce the idea that BlackBerry is a new company and materially different from the old RIM. This is clearly reflected in RIM CEO Thorsten Heins remarks at the announcement where he reiterated that they had “reinvented the company.”

4/ The RIM brand was kinda geeky – OK, I spent a lot of time in Waterloo so I still remember when people used to refer to it as “Research In Motion” so perhaps I am showing my age/Waterloo engineering background with this one but for a company that is pushing further into the consumer space, the whole “Research” thing didn’t exactly shout “mainstream usability.” BlackBerry is a just a better name in my opinion.

So as a strategic marketing decision I think the RIM rebrand is a great one.

What do you think? Will you miss the RIM brand? Do you think the rebrand is worth the time and energy?

 

All about: Messaging | 24 Comments
  • Pingback: BlackBerry 10: A Classic PR Case Study | Mark Evans Tech

  • Pulat Yunusov

    They are still RIM on their website (January 30, 2013 around 11:30 am). Wouldn’t it be expected to have a new website up in time for the announcement? It’s hard to imagine Apple’s website still saying “Apple Computer” after Steve Jobs publicly dropped “Computer” from the name.

    • http://twitter.com/amritachandra Amrita Chandra

      Very interesting thing to point out. You are right, normally you would expect it all to be in sync.

    • http://www.rocketwatcher.com/ April Dunford

      When I wrote this up I noticed that too. Seriously, the rebranding effort must be a massive undertaking.

    • http://twitter.com/martingelb Martin Gelb

      I checked this morning as it was announced, and both rim.com and blackberry.com were/are live, directing to the same page/objects. I could be wrong, but I think this was always the case.

  • gander2112

    (Grammatical error: Blackberry was already is the brand)

    As to the idea, I think they absolutely had to completely re-brand. You mention the gotchas and the myriad details, but they have been in trouble, and a restart gives them some chance to wrest some momentum from the IOS/Android torrent.

    Will it work? I don’t know. I do know that Microsoft’s latest Windows Phone OS is pretty good, but they can’t seem to overcome their history of failure. Being great is no longer enough to win, particularly in the realm of consumer uptake.

    Great post as usual, and I love the Rocketscope concept!

    • http://www.rocketwatcher.com/ April Dunford

      Oh thanks for that – can you tell I was writing this one quickly? :)
      It will be interesting to watch. I don’t think they are in the same realm as Microsoft yet from a brand perspective. I think they still have an opportunity to make the company cool again. I might be biased though because of my Waterloo connections. I am really rooting for RIM to give Apple a run for the money.
      And hey, thanks!

  • http://twitter.com/jacquelyncyr Jacquelyn Cyr

    The thing that sticks out for me is the unfortunate comment I overhead on a plane just yesterday. A woman sitting in front of me to the man seated with her: “Oh, Blackberry? I didn’t think they still made those.”

    I get consolidating to a single brand, but seems like doing that on a brand that has so many negative connotations is… hm.

    • http://www.rocketwatcher.com/ April Dunford

      I think there is damage to the brand in some markets for sure. But if I think about what it would cost to start with a new brand I would make the same choice they did.
      Also I don’t think the brand is as damaged in some markets as it is in others. All of the bankers I know for example still love their blackberries.

      • http://twitter.com/jacquelyncyr Jacquelyn Cyr

        Yep, for sure. I think it’s disorienting because it’s still not super clear who they are targeting. I mean: love up bankers and government. Own that market. They can still make this happen for sure. But the surrounding communications approach felt very differently targeted, like they’re trying to directly compete with Apple and Google on the mass consumer market.

        I’d agree either way that a net new brand would be challenging, though on the other hand – they’re doing it anyway, really, only with a “new” asset that has a lot of scratches and bangs. It’ll be interesting to watch it play out, for sure.

  • http://twitter.com/FxNxRL Alan Langford

    5: No more “I got a RIM job” jokes, or “toilet RIM” jokes, etc. That alone is enough.
    6: If they’d been doing research instead of milking the Blackberry they might not be in trouble.
    7: “Research in Motion” never resonated. It always sounded like it had something to do with kinesiology.

    8: Now we can say “that’s like comparing Apples to Blackberries”.

    • http://twitter.com/amritachandra Amrita Chandra

      Ever consider a career in copywriting?

      • http://twitter.com/FxNxRL Alan Langford

        Grin. The secret is I sort of have a part-time copywriting job! Having been on the content marketing horse for a long time, it’s a big part of my SEO work. As for expanding that, I know far too many capable copywriters who are seriously underemployed. It’s like being a musician: unless you’re willing to really work at it, it’s tough to get to the point where it pays the bills.

        • http://www.andreawrites.ca/ Andrea T

          So true.

    • http://profiles.google.com/leslie.hetherington Leslie Hetherington

      Great post. I’d add that it also may signal a return to the company’s core competency: building innovative BlackBerries that are fine tuned and reliable – not rushed out the door half baked. Re Alan’s 7th point, the name reminded me of the “Man in Motion,” which is very Canadian too but closer to kinesiology than technology.

    • http://www.andreawrites.ca/ Andrea T

      Correct on all 4, Alan!
      I have friends who were in the running for RIM jobs. They all made that joke. There must be plenty of wellness/kinesiology companies who are happy that “Research in Motion” no longer belongs to the tech industry.

  • http://twitter.com/THINK_Lyndon Think_Lyndon

    Absolutely agree it was the right move. Just, in my opinion, a few years too late.

  • http://kenschafer.me/ Ken Schafer

    Actually, it’s “BlackBerry” not “Blackberry”. Which irks me something fierce. Camel-case is so outdated looking now.

    Steve Murray tweeted that he was hoping they’d call their new phone a “RIM” so that we’d have to call it the BlackBerry RIM Z10. :)

    • http://www.rocketwatcher.com/ April Dunford

      LOL – I’m the co-founder of RocketScope and write a blog called RocketWatcher! I never heard it called Camel-case before but I’m totally using that from now on!
      Personally I like the camel thing (uh obviously) because I feel like it makes it more readable. Or maybe I’m just old. Either is equally possible. That said, you can plainly see in this post that I got it wrong so I can see your point (updating post now before RIM branding police get after me:).
      The BlackBerry RIM – oh my goodness. :)

      • http://kenschafer.me/ Ken Schafer

        OK, well now I feel REALLY bad for making that crack about camel-case.

        I love your stuff. Call it whatever you damn well want April and ignore me please.

        • http://www.rocketwatcher.com/ April Dunford

          LOL – seriously I think you have a point on this one. Particularly the point about it being a real word and not a randomly-smash-two-words-together brand (and oh yes, I am a big fan of that smash it together thing :) .

          • http://twitter.com/jpuopolo Joseph Puopolo

            As the founder of PrintChomp – I don’t know what you are talking about here people :P

      • http://kenschafer.me/ Ken Schafer

        Also, “Blackberry” is already a word rather than a concatenation like RocketScope.

        BlackBerry is more like “TableTop” or “RiverBed”.

        Also, I appear to be really cranky today.

  • Stephen Barnard

    It will be a difficult and expensive job – but the right call for the long-run. Here’s hoping there is a long run.

  • Pingback: BlackBerry: New platform, new company, new future

  • Pingback: RIM’s — er, Blackberry’s — PR win : Canada's online magazine: Politics, entertainment, technology, media, arts, books: backofthebook.ca

  • James h Jackson jr

    I think the blackberry name is better over all as you said thats what consumers called them anyways I can’t wait for the blackberry q10 to hit the states as I need my physical qwerty and can finally upgrade my touch screen bold #teamblackberry